Source: OJ L, 2025/294, 13.2.2025

Artikel 2 Ressourcen für die Bearbeitung von Beschwerden

Summary What does Article 2 of the RTS on CASP complaints handling say?

This article establishes the internal resourcing and accountability requirements for complaints handling.

It requires crypto-asset service providers to dedicate adequate resources to managing complaints, ensures those resources have access to all relevant information, and creates a direct reporting line to the management body.

The reference to Article 8 data in the reporting obligation ties this article to the broader complaints monitoring framework set out later in the regulation.

Important points:

Dedicate adequate resources to complaints management and ensure those resources have access to all relevant information.
The person leading those dedicated resources must report directly to the management body on the implementation and effectiveness of complaints handling procedures.
This reporting must include the data referred to in Article 8, as well as any measures taken or to be taken in response to complaints analysis.

Springlex's summary of the article is a reading aid, not a substitute for the legal text.

1. Die Anbieter von Kryptowerte-Dienstleistungen stellen angemessene Ressourcen für die Bearbeitung von Beschwerden bereit.
1. Die in Absatz 1 genannten zweckgebundenen Ressourcen haben Zugang zu allen relevanten Informationen.
1. Die für die in Absatz 1 genannten zweckgebundenen Ressourcen zuständige Person erstattet dem Leitungsorgan direkt Bericht über die Umsetzung und Wirksamkeit der Beschwerdeverfahren, einschließlich der in Artikel 8 genannten Daten, und über alle daraufhin ergriffenen oder zu ergreifenden Maßnahmen.

Table of contents

Springlex and this text is meant purely as a documentation tool and has no legal effect. No liability is assumed for its content. The authentic version of this act is the one published in the Official Journal of the European Union.