Article 27 Obligation of good faith

This is a notably brief article that sets a general cooperation obligation on all parties involved in the switching process.

It builds directly on the more detailed switching obligations laid out in surrounding articles, acting as an overarching good faith principle to ensure that the switching process works in practice, not just on paper.

Important points:

• All parties involved in a switching process, including destination providers of data processing services, must cooperate in good faith.
• The cooperation must serve three aims: making the switching process effective, enabling timely data transfer, and maintaining service continuity.
• This obligation extends explicitly to destination providers, not just the source provider of data processing services.