Source: OJ L, 2023/2854, 22.12.2023Current language: EN
- Data act
Basic legislative acts
- Data act regulation
Article 27 Obligation of good faith
All parties involved, including destination providers of data processing services, shall cooperate in good faith to make the switching process effective, enable the timely transfer of data and maintain the continuity of the data processing service.
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Definition
customer
means a natural or legal person that has entered into a contractual relationship with a provider of data processing services with the objective of using one or more data processing services;
Definition
data
means any digital representation of acts, facts or information and any compilation of such acts, facts or information, including in the form of sound, visual or audio-visual recording;
Definition
data processing service
means a digital service that is provided to a customer and that enables ubiquitous and on-demand network access to a shared pool of configurable, scalable and elastic computing resources of a centralised, distributed or highly distributed nature that can be rapidly provisioned and released with minimal management effort or service provider interaction;
Definition
on-premises ICT infrastructure
means ICT infrastructure and computing resources owned, rented or leased by the customer, located in the data centre of the customer itself and operated by the customer or by a third-party;
Definition
same service type
means a set of data processing services that share the same primary objective, data processing service model and main functionalities;
Definition
switching
means the process involving a source provider of data processing services, a customer of a data processing service and, where relevant, a destination provider of data processing services, whereby the customer of a data processing service changes from using one data processing service to using another data processing service of the same service type, or other service, offered by a different provider of data processing services, or to an on-premises ICT infrastructure, including through extracting, transforming and uploading the data;