Art. 22 Supervisory feedback | DORA regulation | DORA

This article sits within the incident reporting framework established by Article 19, and deals with what happens after financial entities submit their incident reports.

It covers two distinct layers of response: first, how competent authorities should engage with financial entities following receipt of incident notifications; and second, how the ESAs should use aggregated incident data to produce broader sector-wide intelligence.

Crucially, the article makes clear that any feedback or guidance from competent authorities does not shift responsibility away from the financial entity itself.

Important points:

Competent authorities are required to acknowledge receipt of incident reports submitted under Article 19(4) and may provide feedback, anonymised threat intelligence, or guidance on remediation — but financial entities retain full responsibility for handling ICT-related incidents regardless.
The ESAs are required to publish a yearly report through the Joint Committee covering major ICT-related incidents on an anonymised and aggregated basis, including their nature, operational impact, remedial actions taken, and costs incurred.
The ESAs must also issue warnings and produce high-level statistics to support ICT threat and vulnerability assessments across the financial sector.

1. Without prejudice to the technical input, advice or remedies and subsequent follow-up which may be provided, where applicable, in accordance with national law, by the CSIRTs under Directive (EU) 2022/2555, the competent authority shall, upon receipt of the initial notification and of each report as referred to in Article 19(4), acknowledge receipt and may, where feasible, provide in a timely manner relevant and proportionate feedback or high-level guidance to the financial entity, in particular by making available any relevant anonymised information and intelligence on similar threats, and may discuss remedies applied at the level of the financial entity and ways to minimise and mitigate adverse impact across the financial sector. Without prejudice to the supervisory feedback received, financial entities shall remain fully responsible for the handling and for consequences of the ICT-related incidents reported pursuant to Article 19(1).
1. The ESAs shall, through the Joint Committee, on an anonymised and aggregated basis, report yearly on major ICT-related incidents, the details of which shall be provided by competent authorities in accordance with Article 19(6), setting out at least the number of major ICT-related incidents, their nature and their impact on the operations of financial entities or clients, remedial actions taken and costs incurred.
2. The ESAs shall issue warnings and produce high-level statistics to support ICT threat and vulnerability assessments.