Source: OJ L, 2025/294, 13.2.2025Current language: EN
- Markets in crypto-assets
Crypto-asset service provider
- RTS on CASP complaints handling
Article 3, Means and language for filing complaints
Crypto-asset service providers shall ensure that clients are able to file complaints by electronic means or in paper form.
Crypto-asset service providers shall ensure that clients are able to file complaints in:
the languages used by the crypto-assets service provider to market its services or communicate with clients;
the official languages of the home Member State and host Member States that are also official languages of the Union.
Relevant recitals
Recital 2 Multilingual availability for complaint submissions
It is necessary to ensure that clients can file their complaints in the languages used by the crypto-assets service provider to market its services or communicate with clients, as well as in the official languages of the home Member State and host Member States, that are also official languages of the Unio3n.
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- where the offeror or person seeking admission to trading of crypto-assets other than asset-referenced tokens or e-money tokens has its registered office in the Union, the Member State where that offeror or person has its registered office;
- where the offeror or person seeking admission to trading of crypto-assets other than asset-referenced tokens or e-money tokens has no registered office in the Union but does have one or more branches in the Union, the Member State chosen by that offeror or person from among the Member States where it has branches;
- where the offeror or person seeking admission to trading of crypto-assets other than asset-referenced tokens or e-money tokens is established in a third country and has no branch in the Union, either the Member State where the crypto-assets are intended to be offered to the public for the first time or, at the choice of the offeror or person seeking admission to trading, the Member State where the first application for admission to trading of those crypto-assets is made;
- in the case of an issuer of asset-referenced tokens, the Member State where the issuer of asset-referenced tokens has its registered office;
- in the case of an issuer of e-money tokens, the Member State where the issuer of e-money tokens is authorised as a credit institution under Directive 2013/36/EU or as an electronic money institution under Directive 2009/110/EC;
- in the case of crypto-asset service providers, the Member State where the crypto-asset service provider has its registered office;