Source: OJ L, 2025/293, 13.2.2025

Article 4 Languages

Summary What does Article 4 of the RTS on issuer complaints handling say?

Article 4 sets out the language requirements that issuers of asset-referenced tokens and, where applicable, third-party entities must meet when publishing complaints-handling information and accepting complaints.

It builds on the broader complaints-handling framework established in earlier articles by ensuring that the procedures and templates described there are genuinely accessible to holders across different Member States.

The core principle is that language should not be a barrier to filing a complaint, whether that means using the languages in which services are marketed or the official languages of the relevant home and host Member States.

Important points:

Publish the complaints-handling procedure and filing template in all languages used to market your services or communicate with token holders.
Ensure complainants can file complaints in those same languages, as well as in the official languages of both the home and host Member States, provided those are official languages of the Union.
This obligation applies to both issuers of asset-referenced tokens and third-party entities involved in distribution.

Springlex's summary of the article, a reading aid, not a substitute for the legal text.

Issuers of asset-referenced tokens and, where applicable, third-party entities shall:

publish the description of the complaints-handling procedure and the template set out in the Annex in the languages they use to market their services or in the languages they use to communicate with the holder of asset-referenced tokens;
ensure that complainants are able to file complaints in:
1. the languages those issuers and third-party entities use to market their services or in the languages they use to communicate with the holder of asset-referenced tokens;
2. the official languages of the home Member State and the host Member States, that are also official languages of the Union.

Table of contents

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