Article 26 Obligation d'information incombant aux fournisseurs de services de traitement de données

This short but practical article sits within the broader framework on switching between data processing services and places a transparency obligation on providers.

It requires providers to equip their customers with the information needed to understand how switching and porting works in practice, and to point them to a live online register detailing the technical formats and standards applicable to their exportable data.

It complements the contractual requirements set out in Article 25 by ensuring customers have access to the operational detail that makes those contractual rights meaningful.

Important points:

• Providers of data processing services are required to supply customers with information on switching and porting procedures, including known methods, formats, restrictions, and technical limitations.
• Providers of data processing services must maintain and reference an up-to-date online register covering data structures, formats, standards, and open interoperability specifications for exportable data.
• The exportable data referenced in the register links directly to the categories defined in Article 25(2), point (e), tying this disclosure obligation to the broader switching framework.