Recital 35 Complete unavailability

Complete unavailability of a service should be measured from the moment the service is fully unavailable to users, to the moment when regular activities or operations have been restored to the level of service that was provided prior to the incident means an incident as defined in Article 6, point (6), of Directive (EU) 2022/2555;. Where a relevant entity means a natural or legal person created and recognised as such under the national law of its place of establishment, which may, acting under its own name, exercise rights and be subject to obligations; is unable to determine when the complete unavailability of a service began, the unavailability should be measured from the moment it was detected by that entity means a natural or legal person created and recognised as such under the national law of its place of establishment, which may, acting under its own name, exercise rights and be subject to obligations;.