Source: OJ L, 2025/293, 13.2.2025
Current language: EN
- Markets in crypto-assets
ART/EMT issuer
- RTS on issuer complaints handling
Annex
Template that issuers of asset-referenced tokens and, where applicable third-party entities, shall make available to holders of asset-referenced tokens the submission of complaints
SUBMISSION OF A COMPLAINT
1.a. Information about the complainant
LAST NAME/LEGAL ENTITY NAME
FIRST NAME
REGISTRATION NUMBER
LEGAL ENTITY IDENTIFIER (IF AVAILABLE)
CUSTOMER REFERENCE (IF AVAILABLE)
ADDRESS:
STREET, NUMBER, FLOOR
(In case of legal entity, address of registered office)
POSTCODE
CITY
COUNTRY
TELEPHONE
EMAIL ADDRESS
1.b. Contact details (if different from 1.a)
LAST NAME/LEGAL ENTITY NAME
FIRST NAME
ADDRESS:
STREET, NUMBER, FLOOR
(In case of legal entity, address of registered office)
POSTCODE
CITY
COUNTRY
TELEPHONE
EMAIL ADDRESS
2.a. Information about the legal representative (if applicable) (a power of attorney or other official document as proof of the appointment of the representative)
LAST NAME/LEGAL ENTITY NAME
FIRST NAME
REGISTRATION NUMBER
LEGAL ENTITY IDENTIFIER (IF AVAILABLE)
ADDRESS:
STREET, NUMBER, FLOOR
(In case of legal entity, address of registered office)
POSTCODE
CITY
COUNTRY
TELEPHONE
EMAIL ADDRESS
2.b. Contact details (if different from 2.a)
LAST NAME/LEGAL ENTITY NAME
FIRST NAME
ADDRESS:
STREET, NUMBER, FLOOR
(In case of legal entity, address of registered office)
POSTCODE
CITY
COUNTRY
TELEPHONE
EMAIL ADDRESS
3. Information about the complaint
3.a. Full reference of the issuance, offer or seeking of admission to trading of an asset-referenced tokens or agreement to which the complaint relates (i.e. name of the issuers of asset-referenced tokens, Asset-Referenced Tokens reference number, or other references of the relevant transactions…)
3.b. Description of the complaint’s subject-matter
Please provide any documentation supporting the facts mentioned.
3.c. Date(s) of the facts that have led to the complaint
3.d. Description of damage, loss or detriment caused (where relevant)
3.e. Other comments or relevant information (where relevant)
In … (place), on… (date)
Signature:
COMPLAINANT/LEGAL REPRESENTATIVE
Documentation provided (please check the appropriate box):
Power of attorney or other relevant document
Copy of the contractual documents of the investments to which the complaint relates
Other documents supporting the complaint:
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